Help & FAQs

Most Flystyled rentals are quoted for a 4-day window, but the exact start and end dates (and price) come from the live booking quote when you pick availability on a listing. Always confirm the dates on the checkout / booking summary before you pay.

Open a listing, choose available dates, review the rental options and total, then checkout. You’ll get a booking confirmation and can track status under My rentals / Returns & Orders. Message the lender in-app if you need to coordinate delivery or collection.

Return items in the condition described on the listing and in your booking confirmation. Many lenders include professional cleaning in the rental fee — check the product page. Pack items securely, follow any return instructions the lender provides, and mark returns in the booking flow so both sides stay in sync.

Photograph the item as soon as you receive it and message the lender through the booking thread. For damage after a rental, lenders can open a damage claim through Flystyled before confirming return receipt. Keep clear photos and stick to the booking status steps on web or in the app. Optional insurance may appear on listings that require it.

Open the booking from My rentals and use Cancel while the booking is still in a cancellable status. Refunds follow the payment and booking rules on our servers (wallet credit and/or card refund depending how you paid). If Cancel is unavailable, contact us with the booking reference.

Earnings appear in your Wallet after a rental completes. Connect Stripe Connect from Wallet / payout setup so released balances can be withdrawn to your bank. Use the lender dashboard to track pending vs released amounts, and make sure your Connect onboarding is complete if payouts are blocked.

Go to List an item, add clear photos, sizes, pricing, and availability, then publish. You can pause or update listings from My listings on the lender dashboard. Accurate photos and size notes reduce disputes and cancellations.

Yes. While signed in, open Account Settings → Security and choose Set password. You’ll then be able to sign in with email and password as well as Google. Forgot password uses a one-time code to your email and does not create a new account.

Check spam/junk and that you typed the correct address. Codes expire (typically within 15 minutes) and are rate-limited. If mail still doesn’t arrive, email info@flystyled.com from the address on your account — delivery depends on our transactional email provider being configured correctly.

Use Deliver to in the header for your browse/fulfilment area, and manage saved addresses under Settings. Checkout can use a saved address so the lender and courier details stay accurate.